Accessible Services

We are dedicated to providing fully accessible bus and light rail services for all members of the disabled community

Accessible services

We address the unique needs and challenges of all individuals by facilitating accessibility, mobility, and community involvement through our programs and services. Our stations, stops, Park-n-Rides, and vehicles have accessible features to make getting to your destination easy. We offer customized travel training and provide special services and accommodations for those who can’t use our fixed-route buses and trains.

Access-a-Ride

We provide local bus transportation for people who cannot access our fixed-route bus and light rail systems due to a disability or disabling health condition. You must be a registered customer to use LIFT service.

Learn more about Access-a-Ride

Free Travel Training Program

The Free Travel Training Program is designed for older adults (60+), people with disabilities and others living with mobility limitations to learn how to ride public transit as a way to expand their transportation options and save money. There is no charge for the Travel Training Program.

To learn how to ride transit, please contact RTD Training at 303.299.2525 or donald.merritt@rtd-denver.com.

Discounted Fares and Special Discount Cards

Individuals with disabilities are entitled to a discount fare on fixed-route, Call-n-Ride, and light rail service. If you are riding with a discounted pass or ticket, you must be able to present proof of eligibility every time you ride.

See a list of discounted fares and learn how to obtain a special discount card

Communication Assistance

The following communication assistance is available for all public meetings conducted by RTD.

  • Language interpreters
  • Sign-language interpreters
  • Assisted-listening devices

Please notify RTD of the communication assistance you require at least 48 hours in advance of the meeting you wish to attend by calling 303.299.6216.

Accessibility Features

In addition, we provide a wide array of features that help individuals to participate in activities, access services, and contribute fully as vibrant members of the community.

Accessible Bus and Light Rail Vehicles

All RTD buses, including the FREE MallRide, are accessible for mobility devices, such as wheelchairs, electric scooters, segways, walkers, and crutches. Drivers are trained to assist disabled passengers boarding or exiting the vehicle.

Automatic Stop Announcements and Bus Stop Safety

To assist all customers, especially those with visual and auditory impairments, we have implemented an automated voice and display announcement system on buses across the district. The system will announce stops along the route and popular transfer locations inside the bus, and broadcast route and final destination outside the bus when the door opens. If you have difficulty hearing or understanding the announcements, please notify the driver.

Night Stop

Night Stop service is available along all RTD bus routes, except the downtown Denver area bordered by 11th Ave., Grant St., 23rd St., Speer Blvd., and I-25 due to the frequency of established stops as well as numerous police patrols.

Personal Attendants and Service Animals

Personal attendants, aides and trainers accompanying passengers who have a disability are permitted to ride for free. Service animals may accompany disabled passengers as well.

Respirators and Portable Oxygen

You may board any RTD service with a respirator or portable oxygen supply. When calculating the amount of oxygen required, plan to include more than two hours of travel time.

Wheelchair Securement and Priority Seating

Customers using a wheelchair must use the designated securement area and may secure or unsecure their wheelchair without assistance from the operator. RTD provides “Secure Here” stickers and “Stoke Straps” for the customer to indicate how and where securement straps should be attached to the wheelchair. To obtain stoke straps, ask the operator or call 303.299.4056.

Policy for Wheelchair Securement Area and Priority Seating

At RTD, we understand the importance of providing fully accessible bus and light rail services for all members of our community. We're committed to providing the best possible customer service and will treat all passengers with or without disabilities with the highest degree of respect and concern for safety. With this policy effective March 24, 2014, individuals who use mobility aids, including wheelchairs, will have equal access to buses and to the securement areas.

Read the Wheelchair Securement Area and Priority Seating Policy

Accessible Information

Schedules and route information can be printed in braille, large print, or sent electronically via email. For special requests, contact Customer Care at 303.299.6000 or fill out our online form.

Web Accessibility

The RTD website incorporates accessibility standards for persons with disabilities including guidelines from the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) and Section 508 of the Rehabilitation Act. We are dedicated to providing the best transit experience to each and every rider, and will continue to takes steps to improve rtd-denver.com.

Accessible Facilities

Elevators and ramps are located at facilities for rider accessibility. In the event of an elevator outage, information will be posted online under rider alerts. Passengers can sign up to receive email notifications of these outages as well.

Emergency Telephones

Disabled customers needing assistance at RTD facilities may use the emergency telephones inside elevators. Once the button is pushed, the phone will automatically be connected to RTD’s Security Command Center.

Comments, Complaints, and Commendations

RTD wants to hear about your experiences and welcomes your feedback. To submit complaints, commendations, suggestions or questions contact Customer Care at 303.299.6000 or use the customer comment form.

ADA Manager’s Office

The ADA Managers Office oversees RTD’s compliance with Title‘s I & II of the Americans with Disabilities Act (ADA). The ADA Office ensures and monitors ADA compliance for all services and programs provided by RTD. The purpose of the ADA office is to provide guidance and implementation on policies, procedures and strategies that protect the civil rights of people with disabilities. Internal efforts include, but are not limited to; trainings, organizational awareness, complaint procedures/resolution, effective communication, and reasonable accommodations/modifications. In addition to these efforts the ADA office also assists with proactive efforts through public information and collaboration, complementary paratransit service, and accessibility to vehicles/facilities/transit.

Submit a grievance

Under Title II of the Americans with Disabilities Act (ADA) RTD is required to make its services and programs accessible to people with disabilities and in compliance with the ADA. If you feel that you have not been able to access a program or service of RTD because of an accessibility issues, or have been discriminated against based on your disability, you may submit a formal grievance.

Your grievance will be investigated and you will be contacted with the results, or how to further proceed. This grievance process is designed to provide you with the opportunity to quickly and effectively resolve any issue(s) as they relate to the ADA and RTD. All grievances submitted to the ADA Compliance Officer in written, electronic or recorded format, as well as responses thereto, will be retained by RTD for at least (3) three years. For organizations or businesses outside RTD’s responsibility please contact the Department of Justice at 1-800-514-0301.

Submit a grievance

You may submit a formal grievance in the following ways.