Accessible bus fleet
All RTD buses, including the Free MallRide, are accessible for mobility devices, such as wheelchairs, electric scooters, segways, walkers, and crutches. Drivers are trained to assist disabled passengers boarding or exiting the vehicle. Here are some tips when trying to board a bus:
- Wait in line with other passengers and inform the driver you wish to board the bus.
- A driver will use a lift or ramp when necessary for boarding or exiting. The total weight of a wheelchair and passenger cannot exceed 600 pounds.
- For your safety, drivers may suggest that a passenger back a wheelchair onto the lift.
- Passengers using the lift or ramp may exit at any designated stop, unless the lift cannot be deployed or other conditions make the stop unsafe.
- All mobility devices should be properly stored, outside the aisle and in the securement area as necessary, for the safety of all passengers.
On rare occasions when a lift is inoperable or the securement and priority seating areas are full, a disabled passenger may be unable to board. In either situation, if the next bus is not due to arrive for more than 30 minutes, the driver will offer the passenger a transfer, and arrange alternative transportation. Customers taking advantage of the Night Stop program can request someone wait with them until other alternative transportation arrives.
RTD's Access-a-Ride program provides local bus transportation for individuals with disabilities who are unable to access our fixed-route bus and light rail system. Learn more about Access-a-Ride.
Automatic stop announcements
To assist all customers, especially those with visual and auditory impairments, we have implemented an automated voice and display announcement system on buses across the district. The system will announce stops along the route and popular transfer locations inside the bus, and broadcast route and final destination outside the bus when the door opens. If you have difficulty hearing or understanding the announcements, please notify the driver.
Discounted fares and special discount cards
Individuals with disabilities are entitled to a discount fare on fixed-route, Call-n-Ride, and light rail service.
Accessible light rail trains
Light rail is wheelchair accessible. Ramps are located at each station. Wait at the top of the ramp for the train to stop and the operator will help you board and exit the train.
Personal attendants and service animals
Passengers with disabilities who are traveling with an attendant, aide, or trainer are not required to provide proof of eligibility. A personal attendant, aide, or trainer traveling with a fare-paying disabled passenger is not required to pay a fare. Service animals may accompany disabled passenger. For safety reasons, please keep service animals clear of the aisle. The driver or operator may deny boarding or request that you remove the animal if it becomes violent, disruptive, or poses a threat to other passengers.
Respirators and portable oxygen
You may board any RTD service with a respirator or portable oxygen supply. When calculating the amount of oxygen required, plan to include more than two hours of travel time.
Customers using a wheelchair must use the designated securement area and may secure or unsecure their wheelchair without assistance from the operator. RTD provides “Secure Here” stickers and “Stoke Straps” for the customer to indicate how and where securement straps should be attached to the wheelchair. To obtain stoke straps, call 303.299.4056.
Policy for wheelchair securement area and priority seating
At RTD, we understand the importance of providing fully accessible bus and light rail services for all members of our community. We're committed to providing the best possible customer service and will treat all passengers with or without disabilities with the highest degree of respect and concern for safety. With this policy effective March 24, 2014, individuals who use mobility aids, including wheelchairs, will have equal access to buses and to the securement areas.
Passenger information and training
RTD’s trip planner is accessible for passengers using voice-enabled software. The Google Trip Planner is compatible with wireless devices and can be accessed at m.rtd-denver.com. Schedules and route information can be printed in braille, large print, or sent electronically via email. For special requests, contact RTD’s ADA Coordinator at 303-299-2221 or ADA.Coordinator@rtd-denver.com.
Accessible transit centers
Elevators and ramps are located at transit centers for rider accessibility. In the event of an elevator outage, information will be posted online under rider alerts. Passengers can sign up to receive email notifications of these outages as well.
Disabled customers needing assistance at RTD Transit Centers may use the emergency telephones inside elevators. Once the button is pushed, the phone will automatically be connected to RTD’s Security Command Center.
Free Travel Training Program
The Free Travel Training Program is designed for older adults (60+), people with disabilities and others living with mobility limitations to learn how to ride public transit as a way to expand their transportation options and save money. There is no charge for the Travel Training Program. Participants can ride the fixed route and Call-n-Ride buses for free and their Access-a-Ride service will remain unchanged.
The RTD website incorporates accessibility standards for persons with disabilities including guidelines from the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) and Section 508 of the Rehabilitation Act. We are dedicated to providing the best transit experience to each and every rider, and will continue to takes steps to improve rtd-denver.com.
Comments, complaints, and commendations
RTD wants to hear about your experiences and welcomes your feedback. To submit complaints, commendations, suggestions or questions contact Customer Care at 303.299.6000 or use the customer comment form.