Refund & Exchange Policy for 10-Ride Ticket Books
Take a look at our exchange policy before you toss out your expired 2012 10-Ride tickets. You can receive credit for expired 2012 10-Ride Ticket book tickets through June 30, 2013. Ticket-for-ticket exchange and cash refunds are not available.
You can receive credit toward the purchase of a 2013 10-Ride ticket book, SkyRide round-trip ticket book, monthly pass or Day Pass at RTD-operated sales outlet or by mail.
To receive credit by mail, calculate the difference of the balance using the credit rate chart. Include the expired 10-Ride tickets along with a check or money order made payable to RTD for the 2013 product you wish to purchase and mail to RTD Accounting Office, P.O. Box 9769, Denver, CO 80209-0769. Please include your name, address and phone number. Allow up to 30 days to receive your 2013 ticket book(s).
You can receive credit for up to 10 ticket books in person at any RTD-operated sales outlet. For exchanges of more than 10 ticket books, please mail them to RTD's Accounting Office, P.O. Box 9769, Denver, CO 80209-0769.
Credit rate chart (per ticket)
Regular/Discount
| Ticket type | Credit value |
| Local 10-Ride Ticket | $2.00/1.00 |
| Express 10-Ride Ticket | $3.60/1.80 |
| Regional 10-Ride Ticket | $4.50/2.25 |
Questions?
contactus@rtd-denver.com
303.299.6464, press 3
