News Archive

See what's happening at RTD

Refund & Exchange Policy for 10-Ride Ticket Books


Exchange period ends March 31, 2017. No exchanges of 2016 tickets allowed after this date.

Before you toss out your expired 2016 10-Ride tickets, take a look at our exchange policy. Tickets expired as of December 31, 2016 will be accepted as valid fare payment until March 31st, 2017.

You can also exchange unused tickets up to March 31st, 2017 and receive credit toward the purchase of a 2017 10-Ride ticket book, Monthly Pass or Day Pass Book at RTD-operated sales outlets or by mail. Credit will be given toward the purchase of full ticket books only. Ticket-for-ticket exchange is not available.

Cash refunds are not available.

By Mail

To exchange 10-Ride tickets by mail, use the Exchange Rate Chart below for the amount of credit and to calculate the remaining amount due. Include the expired 10-Ride tickets along with a check or money order made payable to RTD for the 2017 product you wish to purchase and mail to RTD Accounting Office, P.O. Box 9769, Denver, CO 80209-0769. Please include your name, address and phone number. Allow up to 30 days to receive your 2017 ticket book(s).

In person

You can receive credit for up to 10 ticket books in person at RTD-operated sales outlets at Civic Center Station, Union Station, Downtown Boulder Station, Boulder Junction at Depot Square Station, and the RTD Sales Counter at DIA. Exchanges cannot be made at third-party sales outlets such as King Soopers and Albertsons/Safeway.

For exchanges of more than 10 ticket books, please mail them to RTD's Accounting Office, P.O. Box 9769, Denver, CO 80209-0769.

Exchange Rate Chart

Qty of Tickets
to Exchange
LocalsLocal DiscountRegionalRegional Discount
1 $2.35$1.18$4.05$2.03
2 $4.70$2.35$8.10$4.05
5 $11.75$5.88$20.25$10.13
6 $14.10$7.05$24.30$12.15
8 $18.80$9.40$32.40$16.20


Please call 303.299.6464, press 3