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Refund & Exchange Policy for RTD Paper Fare Products

tickets

Exchange period ends March 31, 2018. No exchanges of 2017 tickets allowed after this date.

Before you toss out your expired 2017 10-Ride tickets, day passes or Access-A-Ride tickets, take a look at our exchange policy. Unused tickets or passes expired as of December 31, 2017 will be accepted as valid fare payment until March 31st, 2018.

You can also exchange the unused 10-Ride tickets, day passes, or Access-A-Ride tickets up to March 31st, 2018 and receive credit toward the purchase of stored value on a MyRide smart card (when exchange is done in person) or 2018 ticket books, day pass books, or monthly passes. Exchanges can be made in person at RTD-operated sales outlets or by mail. Credit will be given toward the purchase of full ticket books or pass books only. Ticket-for-ticket exchange is not available.

Cash refunds are not available.



By mail

To exchange paper fare products by mail, use the Exchange Rate Chart below for the amount of credit and to calculate the remaining amount due. Include the expired paper fare products along with a check or money order made payable to RTD for the 2018 product you wish to purchase and mail to RTD Accounting Office, P.O. Box 9769, Denver, CO 80209-0769. Please include your name, address and phone number. Allow up to 30 days to receive your 2018 ticket book(s).

In person

You can receive credit for up to 10 ticket books or pass books in person at RTD-operated sales outlets at Civic Center Station, Union Station, Downtown Boulder Station, Boulder Junction at Depot Square Station, and the RTD Sales Counter at Denver Airport Station. Exchanges cannot be made at third-party sales outlets such as King Soopers and Safeway.

For exchanges of more than 10 ticket books or pass books, please mail them to RTD's Accounting Office, P.O. Box 9769, Denver, CO 80209-0769.



Exchange Rate Chart for 10-Ride Ticket Books


Qty of Tickets
to Exchange
LocalLocal DiscountRegionalRegional Discount
1 $2.35$1.18$4.05$2.03
2 $4.70$2.35$8.10$4.05
3$7.05$3.53$12.15$6.08
4$9.40$4.70$16.20$8.10
5 $11.75$5.88$20.25$10.13
6 $14.10$7.05$24.30$12.15
7$16.45$8.23$28.35$14.18
8 $18.80$9.40$32.40$16.20
9$21.25$10.58$36.45$18.23
10$23.50$11.75$40.50$20.25



Exchange Rate Chart for Day Pass Books


Qty of Tickets
to Exchange
LocalLocal DiscountRegionalRegional Discount
1 $5.20$2.60$9.00$4.50
2 $10.40$5.20$18.00$9.00
3$15.60$7.80$27.00$13.50
4$20.80$10.40$36.00$18.00
5 $26.00$13.00$45.00$22.50


Exchange Rate Chart for Access-a-Ride Ticket Books

Qty of Tickets
to Exchange
Local
1 $4.25
2 $8.50
3$12.75
4$17.00
5 $21.25



Questions?

Please call 303.299.6464, press 3