Status: Non-Exempt (Overtime)
Pay Grade/Code: NED
Salary Range: $37,200 - $43,764 - $50,300
Department: Bus Operations
Location: Operations Center
Reports To: Bus Stop Program Supervisor
Established: January 1993
Revised: March 2009
Approved By: Ron Dodsworth
Approval Date: March 2005
Description Of Work:
This position performs coordination functions for the Adopt-a-Stop program, and serves as a District liaison to the public and internal customers, receiving and responding to customer inquiries and concerns pertaining to the Adopt-a-Stop Program.
Duties & Responsibilities:
Conducts self in an appropriate manner as a representative of RTD, working effectively in a diverse work environment.
Receives and responds in a timely manner to inquiries from the public regarding questions, concerns, suggestions, policies and general information on the Adopt-a-Stop Program.
Conducts routine, physical on-site field inspections of adopted bus stops; also includes investigating complaints and assessing requests for new Adopt-a-Stop locations.
Installs trash receptacles at adopted bus stop locations and delivers trash bags to program participants.
Enters Adopt-a-Stop maintenance information into RTD database using computer system for inter-departmental retrieval and access.
Assembles signs for new Adopt-a-Stops, attaching the name of the adopting person or company.
Prepares work orders for adopted stops sign maintenance for Sign Installers.
Maintains files on adopted stop volunteers, work orders and records in compliance with internal audit requirements.
Prepares Purchase Requisitions and maintains files for supplies and materials required for the Adopt-a-Stop Program. Prepares Purchase Requisitions to pay expenses incurred on departmental purchase cards and adheres to all P-Card rules and regulations.
Enters completed work orders into the Adopt-a-Stop database and sign work orders into the sign maintenance database.
Solicits Adopt-a-Stop participants through phone solicitation, on-site door to door, procuring free advertising of the program and providing follow-up through written correspondence to program participants.
Schedules, prepares and performs presentations that educate businesses, community groups and schools on the Adopt-a-Stop Program.
Works with Telephone Information Center employees and Marketing Department to schedule Adopt-a-Stop presentations at community and Info Ride events.
Creates and submits Purchase Requisitions and Expense Reports in Oracle.
Researches and investigates each inquiry for adopted stops through the use of reference material including bus headways, CRT screens, maps, District policy, bulletins and other RTD personnel.
Evaluates potential Adopt-a-Stop sites and determines appropriate manner to implement program for stops with unique needs. Arranges for any specialized trash receptacles or installation needs.
Works as District liaison with City Councils and Municipal agencies to establish 'Litter Control Groups' for the purpose of keeping neighborhood bus stops clean.
Performs investigations to provide follow-up to Manager/Supervisor for response to GMR'S pertaining to Adopt-a-Stop or litter complaint issues.
All other job-related duties as assigned.
PC proficiency in a Windows operating environment to include word processing and spreadsheet applications as well as Internet and email use.
Ability to learn and work in Oracle modules with proficiency within one month.
Knowledge of and ability to read maps and headways.
Strong customer service and interpersonal skills including conflict resolution.
Demonstrated ability to input data with skill and accuracy using a keyboard.
Ability to communicate effectively, orally and in writing; includes listening skills and presentation skills.
Ability to interact and communicate with all levels of personnel including outside agencies.
Ability to bend at the waist, squat and lift at least 20 lbs. In all weather conditions.
Ability to use a variety of small hand/power tools.
Demonstrated ability to solve problems and make logical decisions using sound, professional judgment.
Ability to work independently with minimal supervision and function effectively in a support role.
Good organization and prioritization skills with attention to detail.
Ability to drive with a valid Colorado driver's license and acceptable MVR
Demonstrated ability to work effectively in a diverse workforce.
An equivalent combination of education and experience consistent with the required qualifications as determined by Employee Relations in conjunction with the hiring manager.
COMMUNICATION (D): good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience
ANALYSIS/PROBLEM SOLVING: thoroughly thinks out and evaluates alternatives, innovative problem resolution, pro-active approach, initiative to resolve problems
WORKLOAD MANAGEMENT (D): works with little direction and supervision, timely completion of projects, makes time for unplanned assignments, adapts to changing priorities
ETHICS AND INTEGRITY: perceived fairness; tolerance; honesty; consistent in application of policies and procedures.
JOB SPECIFIC COMPETENCIES
ACTION ORIENTATION: persists and finishes projects despite obstacles, or redirects when necessary; takes action and addresses opportunities with little supervision; takes extra steps to prevent mistakes or create opportunities
CUSTOMER FOCUS: communicates courteously and proactively, learns customer’s short-and long-term needs, sees issues from customer’s perspective
FLEXIBILITY: able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities